Refund Policy

This Refund Policy applies to call sessions booked on talktomia.live. Our goal is simple: if we deliver your session, the payment is final; if we genuinely fail to deliver it, you don't lose your money.

Digital service — performance on demand

Your session is a digital service performed on demand at the time you select. By booking, you expressly request that we perform the service at the scheduled time and acknowledge that once the session has been fully performed, it cannot be "returned" and — to the extent permitted by applicable law — any statutory withdrawal right ends upon full performance.

When refunds are NOT provided

• Completed sessions. Once your session has taken place, the service has been delivered and the payment is final.
• No-shows. If you cannot be reached within 15 minutes of your scheduled start time, the session is treated as delivered and is non-refundable.
• Late cancellations. Cancellations less than 2 hours before the scheduled start are non-refundable (you may still reschedule once, at our discretion).
• Conduct terminations. Sessions ended early due to abusive, unlawful, or sexually explicit conduct, or attempted recording, are non-refundable.
• Dissatisfaction with subjective outcome. We cannot guarantee how a conversation will make you feel, and we do not refund delivered sessions based on subjective expectations — except under the first-10-minutes guarantee below.

When refunds ARE provided

• We never deliver the session. If your session does not start within 30 minutes of the scheduled time and we cannot agree on a rescheduled time or a chat-based alternative that suits you, you receive a full refund.
• We cancel and can't rebook you. If we cancel your session and no replacement time works for you, you receive a full refund.
• First-10-minutes guarantee. If within the first 10 minutes of your first session you feel it isn't right for you, say so on the call or email us the same day — we will refund that session in full, no questions asked.

Delays, rescheduling, and chat alternative

Reasonable delays of up to 30 minutes may occasionally occur and do not qualify for a refund on their own. If a longer delay happens, we will offer you a new time, or — only if you agree — an equivalent session by text chat. You are never required to accept a chat substitute; declining it when we failed to deliver your call entitles you to the refund described above.

How to request a refund

Email info@talktomia.live from the email used at booking, with your booking date and time. Eligible refunds are processed to the original payment method within 5–10 business days (bank timing varies).

Consumer rights

Nothing in this policy limits any non-waivable rights you have under the mandatory consumer protection law of your country of residence.