Terms of Service
These Terms of Service ("Terms") govern your use of talktomia.live (the "Site") and the booking and delivery of one-on-one call sessions (the "Service"). By booking a session, you agree to these Terms.
1. The Service
The Service is a private, one-on-one conversation session of approximately 30 minutes, conducted by voice or video call at a time selected during booking. The Service is a digital, personal companionship and conversation service provided on demand. It is offered for connection, conversation, and emotional support in a general, non-clinical sense.
The Service is not medical care, psychotherapy, counseling, coaching, or any licensed professional service, and no professional advice of any kind is provided. The Service does not create any doctor–patient, therapist–client, or similar relationship. If you are experiencing a crisis or emergency, contact local emergency services or a licensed professional.
2. Eligibility
You must be at least 18 years old (or the age of majority where you live, if higher) to use the Service. By booking, you confirm that you meet this requirement.
3. Booking, scheduling, and delivery
- Sessions are scheduled through the booking system on the Site and confirmed after successful payment.
- We aim to start every session at the scheduled time. However, reasonable delays can occur. A session that begins up to 30 minutes after the scheduled start time is considered delivered on time.
- If a session cannot start within that window, we may, at our discretion, offer you: (a) a rescheduled session at a mutually convenient time, or (b) with your agreement, an equivalent session conducted via text chat, or (c) a refund as described in our Refund Policy.
- We may reschedule a session for operational reasons. In that case you will be offered a new time; if no new time works for you, you are entitled to a refund for that session.
- You may reschedule free of charge up to 2 hours before your scheduled start time by contacting us at info@talktomia.live.
4. Your responsibilities
- Provide an accurate phone number and email, and be reachable at the scheduled time. If you cannot be reached within 15 minutes of the scheduled start (a "no-show"), the session is considered delivered and is non-refundable.
- Treat the person on the call with basic respect. We may end a session immediately, without refund, in cases of abusive, threatening, unlawful, or sexually explicit conduct, or attempts to record the session without consent.
- Sessions are personal to you and may not be recorded, broadcast, or resold.
5. Nature of the relationship
Sessions are friendly, professional conversations. Booking a session does not create any personal, romantic, or ongoing relationship or any obligation beyond the booked session. Availability of any particular individual is not guaranteed; we may substitute a comparable conversation partner if necessary, and you may decline the substitution for a full refund of the affected session.
6. Payments
Prices are shown at booking and charged in USD via our payment processor (Stripe). Payment is due in full at booking. We do not store your card details; payments are handled by Stripe under their own terms and privacy policy.
7. Refunds and the right of withdrawal
Refunds are governed by our Refund Policy. Because the Service is a digital service performed on demand at a time you choose, by booking you expressly request performance of the Service at the scheduled time and acknowledge that, once the session has been fully delivered, you lose any statutory right of withdrawal to the extent permitted by applicable law. Nothing in these Terms limits rights that consumers have under mandatory applicable law.
8. Disclaimers and limitation of liability
The Service is provided "as is." We make no guarantees about any particular outcome, feeling, or result from a session. To the maximum extent permitted by law, our total liability for any claim relating to the Service is limited to the amount you paid for the session giving rise to the claim. We are not liable for indirect or consequential damages, or for failures caused by events outside our reasonable control (including network, carrier, or platform outages).
9. Privacy
Our Privacy Policy explains what data we collect and how we use it, including analytics and advertising measurement.
10. Changes
We may update these Terms from time to time. The version in force at the time of your booking applies to that booking.
11. Contact
Questions about these Terms: info@talktomia.live.